Integrated logistics can be defined as a organizational model essential where resources, merchandise, information, operators and departments are fully synchronized necessary to get orders to customers in the shortest possible time.
This model has been especially useful for eCommerces that manage a significant volume of orders and they need to face the challenges of omnichannel, as it allows faster detection of any problem within the logistics chain, anticipation of any problem that may arise while optimizing the time and costs of the production process.
Although achieving comprehensive logistics requires a higher investment at the beginning, Over time, the production chain will become more economical and customer needs can be more easily managed.
Unlike traditional logistics, where a given company you can subcontract another company to take care of transport or storage, An eCommerce that applies comprehensive logistics manages all its processes without hiring third parties.
6 processes that a comprehensive logistics supply line must have
The fundamental point for comprehensive logistics management to work correctly is define and delimit the processes, establishing an optimal communication system both internally and between departments.
1. Before order
The supply chain does not start the moment the customer places an order, but starts from the moment that the company must buy and store the raw material to make your own product. This is why it is very useful to have personnel in charge of contacting suppliers, optimizing costs and continuously replenishing stock.
2. Stock and supply
In a clothing eCommerce, sweaters are not sold during the summer. Some products have the same demand during the year, but others are determined by the time of year. So, the staff of this department must report to purchases how is the inventory, ensuring that there is always availability of the products demanded and that space and money are not wasted on products out of season.
The function of this department is deliver the material so that the product is prepared and shipped to the customer. Depending on the products that the digital business sells, different systems can be used that will make the most optimal storage process.
For example, FIFO (First in, first out, first in, first out), LIFO (Last in, First out, last in, first out), FEFO (First expired, first out, first to expire, first to leave). With these systems, the quality of the product and that it arrives in good condition to the customer.
4. Preparation of orders
At this point, the staff is in charge of picking and packing the products or packages, using the appropriate packaging so that they are not damaged during the trip. In e-commerce logistics, it is essential to have strategies to deal with PEAK. For example, Celeritas makes use of automated batch-picking / pick-to-light, advance preparation from Monday to Sunday, or proactive HR and training management.
5. Logistics transportation
Once the orders have been prepared, the parcel transport companies take care of the delivery to the address or point of convenience. The main trend here is to be able to access multiple networks from a single operator to access the full range of new services and to reduce risk and dependency on a single provider.
6. Customer service
This department is the face of the company and they must be in charge of communicating with customers to find out if they are satisfied with their products or if it is necessary to make a return.
Comprehensive logistics solutions
Some companies, especially new ventures, need to hire a comprehensive logistics service to help them optimize their supply chain.
For these cases, there are logistics solution platforms such as Celeritas. This company offers transportation services, warehouse logistics and personalized advice for the expansion of eCommerces.
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