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podcast | Carol B. Tomé and the strategy to avoid the supply crisis

Carol B. Tome In 2020, she assumed the reins of UPS (United Parcel Service), the largest parcel company in the world, becoming the first female CEO of the company in its 114-year history and her twelfth in charge. Her arrival at the position occurs at a time when the United States was battling the worst wave of Covid-19 and, what is more striking, when she had already been retired for a year after having been Executive Vice President and Chief Financial Officer of Home Depot for twenty-four , one of the largest retail chains in the world. To that experience she owes what is currently her work philosophy: servant leadership.

I took what had retired in August 2019, came out of retirement and took over the management of a company of which he had been a member of the board of directors since 2003. His objective with the reincorporation was change the way and the pace with which the messaging firm operates, eliminating, for example, many bureaucratic processes that ultimately affected decision-making and, with it, deliveries. And he did it.

The company has gained in agility and this has allowed it to be more competitive from the perspective of the small and medium customer segment. So much so that this part of your business has grown more than 30% in each quarter of the last three. Now, Carol B. Tomé – a graduate in communication from the University of Wyoming and a Master’s in Finance from the University of Denver – has set a new goal for the Wall Street firm to make deliveries on the same day to stand up to its main rival, FedEx, which already offers them in a selection of markets. In 2021 she was part of the lists of Forbes and fortune of the 100 most influential and powerful women in the world.